Trichy: Tension prevailed at the offices of the troubled telecommunication operator, Aircel, across Trichy as customers frustrated at their inability to process mobile number portability (MNP) blocked the roads here on Tuesday. They had grown restless since Monday afternoon on coming to know that the branch offices of the bankrupt service provider had been remaining closed.
A large number of people waiting outside the locked Aircel offices said that they felt impaired without mobile network as their numbers were linked to Aadhaar, LPG and bank accounts. The public also vented their anger at the governments and Telecom Regulatory Authority of India (Trai) for not doing enough to address their connectivity issue.
D Manikandan, a resident of Samayapuram, said, “After standing in serpentine queues outside the Aircel office for hours on Monday, I was handed over a token by an executive asking me to visit on Tuesday. But the Aircel offices across the city remained closed on Tuesday.”
People hailing from rural areas were the most affected as they are not tech savvy enough to opt for MNP facility that helps retain a mobile number by switching to the network of another telecom service provider.
They said that they heavily relied on Aircel offices as individual efforts to opt for MNP had gone in vain multiple times.
The customers were also worried over the fact that they were missing SMS alerts sent from the banks every time a withdrawal was made through ATMs. Hence, they were unable to monitor the activity in their bank accounts.
“Since MNP could not be carried out by Aircel users for two days now, we have requested the Trai to direct other telecom service providers including BSNL to process the mobile porting requests in bulk. This could ease the situation to an extent,” M Sekaran, member, Consumer Advocacy Group of Trai, said.
With no technical support coming even after waiting for hours outside the Aircel offices, the anxious mobile subscribers resorted to road roko at the Salai road near Thillai Nagar on Tuesday morning. Subsequently, the Woraiyur and Thillai Nagar police personnel rushed to the spot and pacified the protesters.
“We could not reach the Aircel executives. But we managed to rope in a few executives from other telecom service providers to help the people waiting outside Aircel offices to perform mobile number porting formalities,” said a police source. Though the protest was withdrawn after the peace talk, there was no in the crowd outside the locked offices on Royals road, Thillai Nagar and Salai road throughout the day.
Aircel has recently filed for bankruptcy and prepares to shut down its services in India.
To that end, Aircel customers have been asked to conduct Mobile Number Portability (MNP) and switch to other mobile networks as soon as possible.
To do that, they will have to obtain a Unique Port Code (UPC) from Aircel which can be used to conduct MNP until April 15.
SMSFirst, try generating the UPC through SMS
The easiest way to generate a UPC is through SMS. However, several Aircel customers have complained of the messaging service not working and of facing network and connectivity issues.
Please note that the subscribers will have to compulsorily provide the UPC to the network they are switching to, in order to successfully port out of Aircel.
Walk into the nearest Aircel customer care center
One way to circumvent the problem is to visit the nearest Aircel customer care center. There, users can ask for the UPC to be generated.
For the procedure to be successful, they will have to submit documents like Aadhaar card, one address proof, and a couple of passport size photographs.
This way, users can seamlessly port to another network in a matter of minutes.
Call Aircel’s customer care number to get a UPC
If subscribers want the procedure to be completed in a remote manner only, they can call the Aircel customer care number for their area.
Follow the instructions on the IVR, choose your language preference, and input your Aircel number followed by the last five digits of your Aircel SIM card.
This should get a UPC generated.
Source by:- newsbytesapp